Portal usage terms

Terms and conditions

General Terms
1. Personal data is any information about an identified or identifiable natural person (hereinafter referred to as Personal Data).
2. Limited liability company "Attollo Brokers," registration No. 40003633935 (hereinafter referred to as "Attollo Brokers" and/or "We"), as an insurance broker company, processes personal data on a daily basis. Recognizing that personal data is your valuable asset, we take appropriate measures to ensure that your personal data is always secure with us.
3. This Privacy Policy applies to every data subject whose personal data is processed by Attollo Brokers. Additional information is provided separately for matters related to employment relationships.
4. The purpose of this policy is to inform you and provide an explanation of how and for what purposes personal data is processed, as well as to acquaint you with the data subject's rights. However, please note that other documents (such as service agreements, cooperation agreements, website or portal terms of use) may also contain additional information about the processing of your personal data.
What Personal Data does Attollo Brokers process?
1. The processing of your personal data is related to the provision and use of insurance services by Attollo Brokers. The information we obtain about individuals depends on the specific insurance product. For example:
  1. Identification data (name, surname, personal code, and other information);
  2. Contact information (residential address, email, phone number, and other information);
  3. Information about the vehicle (registration number, make and model of the vehicle, information about equipment, photos of the vehicle, and other information);
  4. Information about real estate (location, descriptive information about the property, information about lifestyle and facilities, information about security, and other information);
  5. Information about travels (information about the destination and travelers, planned travel activities, and other information).
How does Attollo Brokers obtain Personal Data?
1. We can receive personal data in various ways, including:
  1. The data subject has submitted their personal data, i.e., by preparing an insurance quote, applying for newsletter subscription, applying for a vacancy at Attollo Brokers, requesting information, contacting us, and in other cases;
  2. Attollo Brokers may receive your personal data from an individual intending to conclude an insurance contract on your behalf. For example, if you are indicated as a beneficiary in an accident insurance contract or as an insured person in a travel insurance policy;
  3. Attollo Brokers receives personal data from insurance companies if you use our insurance broker services.
2. Visiting the Attollo Brokers website may involve the use of cookies. More detailed information about cookies is available at https://www.attollo.lv/lv/sikdatnes.
How does Attollo Brokers use Personal Data?
1. Attollo Brokers processes Personal Data to provide insurance services, ensure effective service, facilitate collaboration, and perform economic and administrative activities.
2. Attollo Brokers processes Personal Data only for specific and necessary purposes, such as:
  1. Providing insurance intermediary services;
  2. Advising clients on insurance matters;
  3. Communicating with clients to organize the renewal of insurance policies;
  4. For personnel management purposes (e.g., conducting personnel selection);
  5. Processing and handling claims;
  6. Ensuring collaboration with partners;
  7. Complying with applicable legal regulations;
  8. For other specific purposes, for which the Data Subject is informed at the time of providing the relevant data to Attollo Brokers.
3. Attollo Brokers processes Personal Data only based on specific legal grounds, such as:
  1. Data processing is necessary for the performance of a contract where the data subject is a contracting party or for taking pre-contractual measures at the data subject's request before entering into a contract;
  2. You, as the data subject, have given consent for the processing of your personal data;
  3. Processing of personal data is necessary to protect your or another natural person's vital interests;
  4. Processing of personal data is necessary to fulfill a legal obligation incumbent upon us as a controller;
  5. Processing of personal data is necessary to perform a task carried out in the public interest or in the exercise of official authority.
  6. Processing of personal data is required to realize our or a third party's legitimate interests. When processing personal data on this basis, we particularly assess proportionality and whether your privacy rights are not more important in the specific situation compared to the relevant legitimate interest of ours or a third party.
4. Attollo Brokers' legitimate interests include:
  1. conducting business activities;
  2. providing insurance intermediary services;
  3. verifying the identity of the data subject before entering into a contract or during the data subject's service — by phone, electronically, in person;
  4. defending client interests, reminding about the end of an insurance contract;
  5. advertising services by sending commercial messages;
  6. preventing criminal offenses, such as fraud;
  7. demonstrating the fulfillment of obligations;
  8. ensuring and improving service quality;
  9. administering payments;
  10. addressing state authorities and law enforcement agencies to protect our legal interests and others.
To whom can Attollo Brokers provide Personal Data?
1. Attollo Brokers ensures confidentiality and does not disclose your personal data or information obtained during the provision of services and the contract's operation to third parties, except when the exchange of personal data may be necessary in specific cases for a specific purpose, such as:
  1. Insurance companies, if you use our insurance broker services;
  2. Third parties who assist in the provision of insurance services (e.g., assessors, experts, lawyers, and other specialists);
  3. Partners involved in the administration of insurance contracts (e.g., if the insurance contract provides for additional services);
  4. State authorities or law enforcement agencies in cases stipulated by law;
  5. Other third parties to whom you have given your consent to the transfer of your personal data;
  6. Our cooperation partners (e.g., information technology service providers, accounting service providers).
How long does Attollo Brokers store Personal Data?
1. Attollo Brokers stores your personal data for no longer than necessary for the purposes for which it was collected and processed, taking into account the applicable legal regulations.
2. The retention period may vary depending on the type of personal data and the purpose of processing. For example:
  1. Data necessary for the conclusion and performance of the insurance contract may be stored for the duration of the contract and up to 10 years after its termination;
  2. Data processed based on consent may be stored until the consent is revoked;
  3. Personal data processed to fulfill legal obligations may be stored for the period specified in the relevant legal regulations.
What are your rights regarding Personal Data processing?
1. You have the right to request access to your personal data, as well as to rectify, erase, or restrict its processing.
2. You have the right to object to the processing of your personal data, including processing based on legitimate interests.
3. If the processing of personal data is based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
4. You have the right to data portability, i.e., to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller if the processing is based on consent or a contract and is carried out by automated means.
5. You have the right to lodge a complaint with a supervisory authority if you consider that the processing of personal data relating to you infringes the applicable data protection laws. The supervisory authority in Latvia is the Data State Inspectorate (http://www.dvi.gov.lv/).
Security measures
1. Attollo Brokers implements appropriate technical and organizational measures to ensure the security and confidentiality of your personal data. These measures are designed to provide a level of security appropriate to the risk of processing your personal data.
2. Attollo Brokers regularly reviews and updates its security measures to ensure the ongoing integrity, confidentiality, and availability of personal data.
Final provisions
1. This Privacy Policy is reviewed and updated as necessary. Updates to the Privacy Policy are published on the Attollo Brokers website.
2. This Privacy Policy enters into force on 01.01.2024.

Privacy Policy

General Terms
1. Personal data is any information about an identified or identifiable natural person (hereinafter referred to as "Personal Data").
2. The limited liability company "Attollo brokers," registration number 40003633935 (hereinafter referred to as "Attollo brokers" and/or "We"), as an insurance brokerage company, processes personal data on a daily basis. Recognizing that personal data is your asset, we take appropriate measures to ensure that your personal data is always secure.
3. This Privacy Policy applies to every data subject whose personal data is processed by Attollo brokers. For matters related to employment relationships, additional information is provided separately.
4. The purpose of this policy is to inform you and provide clarification on how and for what purposes personal data is processed, as well as to acquaint you with the rights of data subjects. However, please note that other documents (such as service agreements, cooperation agreements, terms of use of websites or portals) may provide additional information about the processing of your personal data.
What Personal Data Does Attollo brokers Process?
1. The processing of your personal data is related to the provision and use of insurance services by Attollo brokers. The information we obtain about individuals depends on the specific insurance product. For example:
  1. Identification data (name, surname, personal code, and other information);
  2. Contact information (residential address, email, phone number, and other information);
  3. Information about the vehicle (registration number, vehicle make and model, information about equipment, vehicle photos, and other information);
  4. Information about property (location, descriptive information about the property, information about facilities and equipment, information about security, and other information);
  5. Information about trips (information about the destination and travelers, planned travel activities, and other information).
How Does Attollo brokers Obtain Personal Data?
1. We can obtain personal data in various ways, including:
  1. The data subject has provided their personal data, i.e., by preparing an insurance offer for the data subject, applying for receiving news, applying for a vacancy at Attollo brokers, requesting information, contacting us, and in other cases;
  2. Attollo brokers may receive your personal data from a person intending to conclude an insurance contract on your behalf. For example, if you are listed as a beneficiary in an accident insurance contract or as an insured person in a travel insurance policy.
  3. Attollo brokers receive personal data from insurance companies if you use our insurance brokerage services.
2. When visiting the Attollo brokers website, cookies may be used. More detailed information about cookies is available at https://www.attollo.lv/en/cookies.
How Does Attollo brokers Use Personal Data?
1. Attollo brokers process personal data to provide insurance services, ensure effective service, facilitate cooperation, and perform economic and administrative activities.
2. Attollo brokers process personal data only for specific and necessary purposes, such as:
  1. Providing insurance brokerage services;
  2. Advising clients on insurance matters;
  3. Contacting clients to organize the renewal of insurance policies;
  4. For personnel management purposes (e.g., conducting personnel selection);
  5. Handling and processing claims;
  6. Ensuring cooperation with partners;
  7. Complying with mandatory legal regulations;
  8. For other specific purposes for which the data subject is informed when providing relevant data to Attollo brokers.
3. Attollo brokers process personal data only based on specific legal grounds, such as:
  1. Data processing is necessary for the performance of a contract in which the data subject is a party, or for taking pre-contractual measures at the request of the client before entering into a contract;
  2. You, as the data subject, have given consent to the processing of your personal data;
  3. Personal data processing is necessary to protect your or another natural person's vital interests;
  4. Personal data processing is necessary to fulfill a legal obligation applicable to us as the controller;
  5. Personal data processing is necessary to perform a task carried out in the public interest or in the exercise of official authority;
  6. Personal data processing is necessary to pursue our or a third party's legitimate interests. When processing personal data on this basis, we particularly assess proportionality and whether your privacy rights are not overridden by the respective legitimate interests of ours or a third party.
4. The legitimate interests of Attollo brokers include:
  1. conducting business activities;
  2. providing insurance brokerage services;
  3. verifying the identity of the data subject before concluding a contract or during customer service—by phone, electronically, or in person;
  4. defending client interests, reminding about the end of an insurance contract;
  5. advertising services by sending commercial messages;
  6. preventing criminal offenses, such as fraud;
  7. demonstrating the fulfillment of obligations;
  8. ensuring and improving the quality of services;
  9. administering payments;
  10. appealing to state authorities and law enforcement agencies and courts for the protection of legal interests and others.
To Whom Can Attollo brokers Disclose Personal Data?
1. Attollo brokers ensure confidentiality and do not disclose your personal data or information obtained during the provision of services and the operation of the contract to third parties, except in cases where the exchange of personal data may be necessary in specific situations, such as:
  1. Insurance companies to which client data must be provided for receiving an insurance offer, concluding an insurance contract, and servicing it, representing the client's interests. We transfer data to insurance companies based on a cooperation agreement.
  2. Service providers who, on behalf of Attollo brokers, perform certain services related to the provision of insurance services, such as damage assessment, call center services, legal assistance, and other service providers. Service providers are contractually obliged to ensure the confidentiality and security of your personal data.
  3. Law enforcement agencies and other state institutions, upon their lawful and reasoned requests, and other persons in cases provided for by regulatory enactments.
How Does Attollo brokers Ensure the Security of Personal Data?
1. Attollo brokers take the necessary organizational, technical, and physical security measures to protect your personal data from accidental or unlawful destruction, alteration, disclosure, as well as any other unlawful processing.
2. Access to personal data is restricted only to those Attollo brokers employees and cooperation partners who need this data to perform their job duties and functions.
3. Attollo brokers regularly reviews and updates its security measures to ensure the ongoing integrity, confidentiality, and availability of personal data.
4. If Attollo brokers detects or suspects that a personal data breach has occurred, Attollo brokers will take immediate action to assess and, if necessary, report the breach to the Data State Inspectorate and, in some cases, to data subjects.
How Long Does Attollo brokers Store Personal Data?
1. Attollo brokers store personal data for no longer than is necessary for the purposes for which the personal data is processed. The specific retention period may vary depending on the type of personal data and the purpose of processing. After the end of the data processing period, the data is deleted or anonymized.
2. Attollo brokers also complies with statutory data retention periods.
What Are Your Rights as a Data Subject?
1. As a data subject, you have certain rights regarding the processing of your personal data, including the right to:
  1. request access to your personal data;
  2. rectify inaccurate or incomplete personal data;
  3. delete personal data;
  4. restrict the processing of personal data;
  5. object to the processing of personal data;
  6. data portability;
  7. withdraw consent to the processing of personal data, if the processing is based on your consent;
  8. lodge a complaint with the Data State Inspectorate.
2. Requests related to the exercise of data subject rights should be sent to Attollo brokers by using the contact details provided in this Privacy Policy.
Changes to the Privacy Policy
1. Attollo brokers has the right to unilaterally change this Privacy Policy, and such changes take effect from the moment they are published on the Attollo brokers website or in another manner determined by Attollo brokers. We recommend that you regularly check the Attollo brokers website for updates to the Privacy Policy.